Cancellation policy
At Moonbow Creative Co., we want to make your subscription experience as easy and enjoyable as possible. Whether you'd like us to curate your stickers or choose your own, you can manage your subscription through your Membership Hub.
Below you'll find everything you need to know about our subscription options, billing, managing your subscription, shipping, rewards, and more.
Subscription Options
We offer three sticker subscription options, depending on whether you'd like us to curate your pack or choose your own stickers.
Curated by Us
Prefer a surprise each month? Our classic subscriptions are a set-and-forget option where we select a collection of sticker sheets and send them straight to your mailbox.
Designer Curated Subscription
Receive 8 sticker sheets each month, selected to bring creativity, colour, and happy mail straight to your mailbox.
Studio Curated Subscription
Receive 15 beautifully curated sticker sheets each month, thoughtfully brought together into one cohesive collection and delivered straight to your mailbox.
Curated by You
Want to choose your own stickers each month? With our My Curated Sticker Subscription, you're in control.
Each month, you'll have access to a fresh collection of sticker sheets, including new releases, previous favourites, and seasonal selections. Choose 10–25 sheets to build a pack that's perfect for you.
Billing & Renewal
Your subscription will renew automatically each month based on your current renewal date.
You can view your next renewal date anytime in your Membership Hub.
You'll also receive a reminder email before your renewal date so you have time to make any changes to your subscription if needed.
If you'd like to update your renewal date, you can do this anytime through your Membership Hub.
Payments are securely processed through our subscription platform.
New Subscriptions
New subscriptions are billed monthly from the date of your first subscription payment, unless you choose to update your renewal date.
Managing Your Subscription
You can make changes to your subscription through your Membership Hub.
Switching Between Designer and Studio Curated Subscriptions
If you have a Designer or Studio Curated Subscription, you can switch between these subscription options directly through your Membership Hub.
Changing Your My Curated Selection
If you have a My Curated Subscription, you can update your sticker selection each month through your Membership Hub.
Your available selection may include new releases, previous favourites, and seasonal designs.
Switching To or From My Curated
My Curated works differently because your subscription is based on the specific sticker sheets you select.
If you'd like to move between My Curated and a Designer or Studio Curated Subscription, you'll need to end your current subscription and start a new subscription through our Sticker Club page.
Adding Another Subscription
If you'd like to have more than one subscription, you can sign up for an additional subscription through our Sticker Club page.
If you'd like help making a change, please contact our Customer Support team and we'll be happy to assist.
Pausing, Skipping or Cancelling Your Subscription
You can manage your subscription through your Membership Hub, including pausing, skipping, or cancelling where these options are available for your subscription.
Skipping Your Subscription
You can skip an upcoming subscription order through your Membership Hub. Your subscription will then continue according to your existing subscription schedule.
Pausing Your Subscription
You can pause your subscription through your Membership Hub. Available pause options are shown when you manage your subscription.
Cancelling Your Subscription
You can cancel your subscription through your Membership Hub.
Shipping
Subscription orders are shipped according to our regular subscription fulfilment schedule.
Shipping methods and delivery times vary depending on your location. Some subscriptions are shipped with tracking, while others are sent using untracked postal services to help keep shipping costs affordable.
United States
Subscriptions are shipped with tracking. Tracking information will be provided so you can follow your order's progress.
Australia
Subscriptions are generally shipped using Australia Post and are sent untracked.
Please allow up to two weeks for delivery.
Canada
Subscription packs are shipped using stamps and untracked postage, with free shipping available.
Please allow additional time for delivery and customs processing.
Other International Destinations
International subscriptions are generally shipped using untracked postal services.
Please allow up to three weeks for delivery in most cases.
Delivery times are estimates and may vary depending on local postal services, customs processing, public holidays, and peak periods.
Please make sure your shipping address is up to date to help avoid delivery delays.
If Your Subscription Hasn't Arrived
If your subscription hasn't arrived within the estimated delivery timeframe, please get in touch with our Customer Support team so we can help look into it.
For untracked orders, we'll ask you to allow a little additional time for delivery, as postal services can sometimes experience delays. We'll work with you to determine the best next steps based on your order and destination.
For tracked orders, please check your tracking information first. If your tracking hasn't updated or your subscription appears to be delayed, please contact us and we'll be happy to help.
On a Roll Rewards & Ongoing Member Rewards
Our On a Roll Rewards program is designed to celebrate your continued subscription with Moonbow.
Eligible new subscribers are automatically enrolled and can receive rewards as they complete their subscription orders.
Rewards vary depending on your subscription and may include special surprises and gifts along the way.
After completing the On a Roll journey, eligible subscribers may continue to enjoy ongoing member rewards, which may include:
- Member-only surprises added to subscription packs
- Early access to selected product drops
- Exclusive member-only designs
- Member-only offers
Rewards and benefits may vary and are subject to change.
Please note that pausing or cancelling a subscription may affect eligibility for certain rewards or benefits.
Refunds & Credits
Our standard Refund & Credit Policy applies to subscription orders.
If your subscription order arrives damaged, contains missing or incorrect items, or you have another issue with your order, please contact our Customer Support team.
For full details, please refer to our Refund & Credit Policy.
Currency & International Payment Processing
Our regional storefronts display prices in the applicable local currency where available.
Depending on your bank or card provider, you may still be charged an international transaction fee when placing an order.
International transaction fees are determined by your bank or card provider. If you have questions about a potential fee, we recommend contacting your bank or card provider directly.
Questions or Need Help?
Need help managing your subscription or not sure which subscription is right for you? We're always happy to help.
Our Subscription FAQ provides helpful information, guides, and videos about managing your subscription.
You can also contact our Customer Support team through our customer portal, and we'll be happy to assist.