Subscription Policy

At Moonbow Creative Co., we want to make your subscription easy to manage and flexible enough to suit you. Whether you prefer a collection curated by us or want to choose your own stickers each month, you can manage your subscription through your Membership Hub.

This Subscription Policy explains how our subscriptions, renewals, payments, changes, shipping and member rewards work.

Subscription Options

We offer three monthly sticker subscription options, depending on your location.

Curated by Us

Prefer a surprise each month? Our classic subscriptions are a set-and-forget option where we select your collection for you.

Designer Curated Sticker Subscription
Receive 8 sticker sheets each month, selected to bring creativity, color and happy mail straight to your mailbox.

Studio Curated Sticker Subscription
Receive 15 sticker sheets each month, thoughtfully brought together into one cohesive collection and delivered straight to your mailbox.

Curated by You

Where available, our My Curated Sticker Subscription lets you choose the stickers that make up your monthly collection.

Each month, you'll have access to a selection of sticker sheets which include new releases, previous favorites and seasonal selections.

You can choose 10–25 sticker sheets for your monthly pack, with a maximum of 2 of the same design.

Available designs are subject to availability and may change from month to month.

Billing & Renewal

Subscriptions renew automatically each month using the payment method associated with your subscription.

Your renewal date is based on your current subscription schedule and can be viewed in your Membership Hub.

You can change your upcoming renewal date through your Membership Hub before your order has processed.

Renewal Reminders

We send subscription reminders before upcoming renewals to give you an opportunity to review your subscription and make any available changes.

My Curated subscribers will also receive reminders to review and update their sticker selection before renewal.

If you do not update your My Curated selection before your renewal is processed, we will curate a personalized, hand-picked selection for you.

Payment Failures

If your subscription payment is unsuccessful, our subscription system may automatically retry the payment.

We currently make 3 payment attempts over 3 days. If payment remains unsuccessful after these attempts, that month's subscription will be skipped and an order will not be automatically created for the missed month.

You can update your payment details through your Membership Hub.

When an order is created manually after a failed payment attempt, payment may be taken immediately. This creates your upcoming subscription order and may reset your subscription renewal date. Please review your renewal date once your order is processed.

Managing Your Subscription

Your Membership Hub (Subscription Portal) allows you to manage your recurring subscription.

Depending on your subscription, you can:

View and update your subscription details
Change eligible subscription types
Update your payment details
Change your renewal date
Update your shipping address and contact details
Update your My Curated sticker selection
Skip an upcoming subscription
Pause your subscription
Cancel your subscription

Changes should be made before your upcoming renewal is processed wherever possible.

Changing Your Subscription

Designer Curated ↔ Studio Curated

You can switch between our Designer Curated and Studio Curated subscriptions directly through your Membership Hub.

Select Edit next to your subscription and follow the steps to choose your new pack.

Switching To or From My Curated

My Curated works differently because your subscription is based on the sticker sheets you select.

Where My Curated is available, to move between My Curated and a Designer or Studio Curated subscription, you'll need to start your new subscription through our Subscriptions page and cancel your existing subscription through your Membership Hub.

Adding Another Subscription

You can also purchase an additional subscription without canceling your existing subscription.

Each subscription will operate according to its own renewal schedule and subscription settings.

Updating Your My Curated Selection

My Curated subscribers can update their sticker selection through their Membership Hub.

You can choose between 10 and 25 sheets, with a maximum of 2 of the same design.

The selection available each month may include new releases, previous favorites and seasonal designs and is subject to availability.

We recommend completing any changes before your upcoming renewal is processed.

Skipping Your Subscription

You can skip an upcoming subscription through your Membership Hub before your renewal has processed.

Once skipped, no order will be created for that scheduled renewal and your subscription will continue according to the updated schedule shown in your Membership Hub.

Limits may apply to consecutive skips and the available options will be displayed when managing your subscription.

Skipping an order may affect eligibility or progress in subscription reward programs such as On a Roll.

Pausing Your Subscription

If you need a longer break, you can pause your subscription through your Membership Hub.

Available pause and resume options will be shown when managing your subscription.

When resuming your subscription, please review the renewal information shown in your Membership Hub before confirming, as your next subscription payment may be processed immediately depending on the option selected.

Pausing may affect eligibility or progress in subscription reward programs such as On a Roll.

Canceling Your Subscription

There is no minimum subscription commitment.

You can cancel your subscription at any time through your Membership Hub.

Cancellation must be completed before your next renewal has processed to prevent the upcoming order from being created.

Canceling your subscription does not automatically cancel or refund an order that has already been processed.

If you decide to return in the future, you can reactivate your subscription anytime in your Membership Hub.

Shipping Address Changes

You can update your shipping address through your Membership Hub.

Please make any address changes before your subscription renews.

If you update your address after your subscription has renewed, your current order may already be processing using the previous shipping address. Please contact our Customer Support team as soon as possible if this happens and we'll do our best to assist.

Updating the address on your customer account or a separate order may not update an existing subscription, so we recommend checking the shipping address shown specifically within your subscription.

Subscription Shipping

Subscription orders are prepared and shipped according to our regular fulfillment schedule.

Shipping methods and estimated delivery times vary depending on your location.

United States

Subscription packs are shipped from our US warehouse with tracking.

Tracking information will be provided once available and can also be viewed through your customer account.

Australia

Subscription packs are shipped using Australia Post and are generally sent untracked.

Please allow up to two weeks for delivery.

Canada

Subscription packs are generally sent using untracked postage.

Please allow additional time for international delivery and customs processing.

Other International Destinations

International subscription packs are generally shipped from Australia using untracked postal services.

Please allow up to three weeks for delivery in most cases.

International delivery times are estimates and may vary due to local postal services, customs processing, public holidays, peak periods and other circumstances outside our control.

Delayed or Missing Subscription Orders

If your subscription hasn't arrived within the estimated delivery timeframe, please contact our Customer Support team.

For tracked orders, we recommend checking the latest tracking information first. If tracking has stopped updating or your order appears to be delayed, please contact us so we can assist.

For orders sent using untracked postage, we may ask you to allow additional time for delivery as we are unable to see the location or progress of the parcel once it is within the postal network.

We'll work with you to determine the appropriate next steps based on your order, destination and circumstances.

On a Roll Rewards

On a Roll is our introductory reward journey for eligible new subscribers.

Eligible subscribers are automatically enrolled and can receive surprises and rewards as they complete qualifying subscription orders during their On a Roll journey.

On a Roll rewards and eligibility are linked to maintaining the required subscription order schedule. Skipping, pausing, canceling or allowing a subscription to become inactive may affect your progress or eligibility.

Reward items and program conditions may change from time to time.

Ongoing Member Rewards

Active subscribers may also receive ongoing member benefits and surprises, which may include:

Member-only surprises added to subscription packs
Early access to selected products or releases
Exclusive member-only designs
Member-only offers, discounts or promotions
Access to selected subscriber-only products or add-ons

Benefits, products, offers and eligibility may vary and are subject to availability and change.

Subscription Add-Ons

Eligible subscribers may have access to selected products or add-ons that can be added to an upcoming subscription order.

Availability and shipping options for subscription add-ons may vary by location.

An add-on purchase does not change your underlying subscription unless specifically stated.

Pricing & Currency

Subscription prices are displayed in the currency applicable to the storefront or market you are shopping from where available.

For international customers, displayed prices may change over time due to currency conversion and exchange-rate changes.

The price displayed when you complete your purchase or subscription renewal is the price that applies to that transaction, unless otherwise stated.

Depending on your bank or card provider, an international transaction or currency conversion fee may also apply. These fees are charged by your financial institution and are not charged or controlled by Moonbow Creative Co.

Refunds, Credits & Order Issues

Our standard Refund & Credit Policy applies to subscription orders.

If your subscription arrives damaged, contains missing or incorrect items, or you experience another issue with your order, please contact our Customer Support team so we can assist.

Canceling, pausing, skipping or changing a subscription after an order has already been processed does not automatically cancel or refund that order.

Changes to Subscription Services

From time to time, we may make changes to our subscription options, available sticker selections, pricing, rewards, benefits or other subscription features.

Where appropriate, we'll communicate significant changes that affect an active subscription.

Need Help?

If you need help managing your subscription, changing your subscription type or understanding your options, please visit our Subscription FAQs or contact our Customer Support team.

You can manage your subscription at any time through your Membership Hub.