Refund policy
At Moonbow Creative Co., we take pride in crafting high-quality products that bring joy to our customers. We understand that sometimes things don't go as planned, and we're here to help. Our Refund & Credit Policy is designed to be fair, transparent, and straightforward, ensuring you feel confident and satisfied with your purchase.
Faulty or Damaged Items
If items in your order arrive faulty or damaged, please notify us via email at hello@moonbowcreative.com within 30 days of purchase. Please provide a photo of the damaged or faulty item.
Once your request has been reviewed we can explore replacements or store credit.
Missing Items
If items in your order are missing, please notify us via email at hello@moonbowcreative.com within 30 days of purchase.
Once your request has been reviewed we can explore replacements or store credit.
Change of Mind
We understand that preferences can change. If you decide to return an item due to a change of mind please get in contact with us within 30 days of purchase.
These items are required to be unused and in their original packaging. Once a return authorization is provided please return items with a tracking number.
Upon receiving the returned item, we will issue a store credit, less a 10% restocking fee. Please note that return shipping costs are the customer's responsibility.
Return Eligibility
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Time Frame: Returns must be initiated within 30 days of purchase.
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Condition: Items should be in the same condition - unused, unopened, and in their original packaging.
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Proof of Purchase: A receipt or order confirmation is required for all returns.
Returns Processing
Once we receive and inspect your return, we will notify you of the status of your refund. If approved, refunds will be processed to the original payment method. The refund will be received within 7–10 business days.
Store credits will be issued immediately upon approval.
Non-Returnable Items
Certain items are non-returnable:
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Sale Items
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Gift Cards
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Downloadable Software Products
Return Shipping
Customers are responsible for return shipping costs using a trackable shipping service.
Questions or Support
Should you have any questions regarding a return or credit or need assistance with your order, our Moonbow FAQ's can assist you further!