Shipping policy
At Moonbow Creative Co., we do our best to get your stickers and stationery to you as quickly and affordably as possible. We ship worldwide, with orders fulfilled through our Australian and United States warehouses depending on your location and the products in your order.
Below you'll find information about our shipping rates, delivery times, and what to do if you need help with your delivery.
Shipping Rates
Shipping costs vary depending on your location, the items in your order, and the shipping option available for your destination.
The tables below provide a quick guide to our standard shipping options. Available shipping options and the final shipping cost for your order will always be shown at checkout.
Sticker Subscription Shipping Rates
Free shipping is available for subscriptions sent to:
| Destination | Shipping |
|---|---|
| Australia | Free |
| United States | Free |
| Canada | Free |
| New Zealand | Free |
| United Kingdom | Free |
| Eurozone | Free |
| International destinations | Flat rate may apply |
Stickers, Vinyl Stickers & Travelling Postcard Shipping Rates
These rates apply to standard sticker products and exclude bulky stationery items such as washi tape, folders, sticker books, and other larger stationery products.
| Destination | Order | Shipping |
|---|---|---|
| Australia | Up to AUD$49.99 | AUD$4.50 untracked |
| Australia | AUD$50+ | Free untracked |
| United States | Up to USD$49.99 | USD$3.95 tracked |
| United States | USD$50+ | Free tracked |
| Canada | 0–4.9 oz | $4.95 untracked |
| Canada | 5–12 oz | $19.95 untracked |
| Canada | 12.01 oz+ | $20 tracked* |
| Canada | Orders $50+ | Free untracked |
| International Destinations | — | Rates shown at checkout |
*Tracked Canadian shipping is sent with duties not paid. Any applicable duties, taxes, or customs fees are the responsibility of the customer.
Tracked shipping may be available for Australia and other international destinations at checkout, depending on your location and order.
Stationery Shipping Rates
Due to their size and weight, stationery items may have separate shipping rates. Free shipping thresholds for stickers may not apply when stationery is included in your order.
| Destination | Item / Order | Shipping |
|---|---|---|
| Australia | Folders & Sticker Books | AUD$12.95 tracked |
| Australia | Washi Tape | From AUD$6.50 |
| United States | Stationery orders under USD$50 | USD$3.95 tracked |
| United States | Stationery orders USD$50+ | Free tracked |
| Other destinations | — | Rates shown at checkout |
Shipping rates for stationery may vary depending on the items and destination. Please check the available options at checkout.
Delivery Times
We aim to process and ship your order as quickly as possible.
Subscription orders are shipped according to our regular subscription fulfilment schedule.
General orders usually ship within 2–3 business days, unless otherwise noted.
If your order includes both a subscription and other products, we may ship the items together when the timing allows. Otherwise, other products will be shipped within our usual processing timeframe.
Please note that delivery timeframes are estimates and may vary due to local postal services, customs processing, public holidays, and peak periods.
United States
Orders are shipped with tracking and usually arrive within approximately one week of shipping.
Tracking information will be provided so you can follow your order's progress.
Australia
Orders are generally shipped using Australia Post and are sent untracked unless a tracked shipping option is selected at checkout.
Please allow up to two weeks for delivery.
Canada
Subscription packs are shipped with stamps and untracked postage, with free shipping available.
For general orders, shipping options and rates vary depending on the weight and value of your order. Free untracked shipping is available for eligible orders of $50 or more.
Tracked shipping is also available for eligible orders, with delivery estimated at 3–5 business days. Please note that local duties or taxes may apply and, where applicable, will be payable by the customer.
Please allow additional time for untracked orders and customs processing
International Destinations
International orders are generally shipped using untracked postal services unless a tracked option is selected or available at checkout.
Please allow up to three weeks for delivery in most cases.
Delivery times may vary depending on your destination and local postal service.
If Your Order Hasn't Arrived
If your order hasn't arrived within the estimated delivery timeframe, please get in touch with our Customer Support team so we can help look into it.
For untracked orders, we'll ask you to allow a little additional time for delivery, as postal services can sometimes experience delays. We'll work with you to determine the best next steps based on your order and destination.
For tracked orders, please check your tracking information first. If your tracking hasn't updated or your order appears to be delayed, please contact us and we'll be happy to help.
Tracking
Tracking availability depends on your location, the products in your order, and the shipping option selected at checkout.
Where tracking is available, tracking details will be provided once your order has shipped.
Some orders may be sent using untracked postal services to help keep shipping costs affordable.
What if I entered the wrong shipping address?
If an order is returned to our warehouse because of an incorrect or incomplete address, we'll be happy to help arrange a reshipment to the correct address. Additional shipping costs may apply.
Import Duties, Taxes & Customs Fees
Depending on your location, your order may be subject to local duties, taxes, or customs fees. These charges are determined by your local customs authority and, where applicable, are payable by the customer.
Returns, Refunds & Order Issues
If your order arrives damaged, contains missing or incorrect items, or you have another issue with your order, please contact our Customer Support team.
For information about returns, refunds, credits, and damaged or missing items, please refer to our Refund and Credit Policy.
Currency & International Payment Processing
Our regional storefronts display prices in the applicable local currency where available.
Depending on your bank or card provider, you may still be charged an international transaction fee when placing an order.
International transaction fees are determined by your bank or card provider. If you have questions about a potential fee, we recommend contacting your bank or card provider directly.
Questions or Need Help?
We're always happy to help.
For subscription questions, visit our Subscription FAQ for helpful information, guides, and videos about managing your subscription.
For questions about your order, shipping, or delivery, please contact our Customer Support team and we'll be happy to assist.